Hey, I emailed you guys; when will I hear back?
Please allow at least 48 business hours for responses regarding order status, tracking or general inquiries. If your email regards an order, please be sure to include the following information:
Email used for your order.
If any of this information is missing, it will delay our response to you..
What's up with my order? Has it shipped yet?
We TRY to ship all orders within 3 days of receiving them. Weekends, holidays and high volume online traffic may delay this slightly. Depending on location, orders tend to arrive 3-5 business days after ordering.
However, we kindly ask that U.S. customers allow at least 5-7 business days for delivery and that International customers allow at least 7-14 business days for delivery, after processing. If your shipping address and billing address DO NOT MATCH this makes your order subject to holds in order to confirm the order is legitimate. International customers please also consider custom holds may delay your delivery.
Please note; All sale/discount items can not be returned for a refund!
This hoodie is dope, but I ordered the wrong size. How do returns work?
Return & exchange requests will be honored within 7 days from when your shipment is received. However, we require that customers notify us at firstname.lastname@example.org of any problems with merchandise within 48 hours of receipt.
Items must be returned new and un-worn. Refunds are not available for any product after the 7 days. All sale/discount items CANNOT be returned for a refund or exchange unless the product is faulty or damaged. Exchanged items are NOT guaranteed to be in stock and customers may have to receive store credit if items are out of stock. Store credit only unless otherwise noted!
How do I know my gear is on its way to my house?
Tracking numbers are emailed to the email account you used when ordering with our site. You should get an email once the shipping company scans the package.
I'm an international customer. Is there still a way I can track my order?
Tracking numbers are emailed to you once your package has been scanned by the shipping company.